FAQ

We specialize in premium fashion pieces across multiple categories including Accessories, Denim, Outerwear, Pants, Sweaters, and Tops. Each piece is carefully curated for lasting value and timeless design.

Our collections feature premium quality fashion pieces that meet exacting standards. We focus on timeless designs and durable materials that stand the test of time, reflecting our commitment to sustainable fashion without compromise.

While we appreciate contemporary style, our primary focus is on timeless designs and lasting value rather than fleeting trends. We curate pieces that will remain stylish and relevant season after season.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy a streamlined shopping experience for future purchases.

Order modifications or cancellations must be requested within 24 hours of placement. Please contact our customer care team immediately at [email protected] with your order number. Once an order enters processing (after 1-2 business days), we cannot guarantee changes can be made.

You will receive order confirmation within 24 hours, processing notification as we prepare your items, and shipping confirmation with tracking details once your order is dispatched. You can track your order using the provided tracking number.

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured with industry-standard encryption to protect your financial information.

Absolutely. We employ advanced security measures and work with trusted payment processors to ensure your financial data remains protected. We never store your complete payment information on our servers.

Currently, we do not offer installment plans. We accept the payment methods listed above for full payment at time of purchase.

We offer two shipping options:

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery: 10-15 business days after shipping
• Real-time tracking available
• Secure and insured delivery

Free Shipping
• Available for orders over $50
• Carrier: EMS
• Delivery: 15-25 business days after shipping
• Tracking information provided

Each order receives our meticulous care and attention. Our team requires 1-2 business days to process your order, ensuring every item meets our exacting standards before dispatch.

We proudly serve a global community of discerning shoppers. However, we currently cannot ship to certain Asian countries and select remote regions to maintain our exceptional service standards. For specific delivery inquiries, please contact our customer care team.

Our carriers will follow their standard delivery procedures, which may include leaving the package in a secure location, requiring a signature, or attempting redelivery. You can use your tracking information to coordinate delivery with the carrier.

We accept returns within 15 days of delivery. Items must be in original condition with tags attached. For return instructions and to initiate a return, please contact our customer care team at [email protected].

For hygiene reasons, certain intimate apparel and accessories may not be eligible for return unless faulty. All items must be returned in original condition with tags attached to qualify for return.

Once we receive your returned item and verify its condition, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.

We currently process returns rather than direct exchanges. If you need a different size or color, we recommend returning the original item and placing a new order to ensure you receive the desired product promptly.