Our Commitment to Your Satisfaction
At Garmentory Shop, we understand that finding the perfect luxury fashion item is essential to our discerning clientele. While we strive to provide detailed product descriptions and imagery to help you make informed selections, we recognize that sometimes an exchange or return may be necessary.
Our returns policy reflects our commitment to quality and your complete satisfaction, mirroring the exceptional standards you expect from a luxury fashion retailer.
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of your receipt of the order. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with original tags attached, and in its original packaging.
Non-Returnable Items
To maintain our quality standards and ensure hygiene, the following items cannot be returned or exchanged:
- Accessories that have been removed from their original packaging
- Denim items with removed tags or signs of wear
- Any item without its original tags or packaging
- Items that show signs of use, damage, or alteration
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
Step 1: Submit Your Return/Exchange Request
Complete the form below and email it to our customer care team at [email protected] within the 15-day return window.
Return/Exchange Request Form
□ Refund □ Exchange for [Alternative Product/Size]
Step 2: Wait for Authorization
Our customer care team will review your request within 1-2 business days and provide you with a Return Authorization Number and detailed instructions for shipping your return.
Step 3: Ship Your Return
Once authorized, carefully package your item(s) including:
- The item in its original condition with all tags attached
- Original packaging and any included materials
- The completed return form (provided by our team)
- Your Return Authorization Number clearly visible on the package
Ship your return to:
Garmentory Shop Returns
5224 Wasena Avenue
Baltimore, US 21225
Step 4: Processing
Once we receive and inspect your return (typically within 5-7 business days of receipt), we will process your refund or exchange according to your preference.
Refund Information
Refunds will be processed to your original payment method within 7-10 business days after we receive and approve your return. The refund will include the cost of the returned item(s), minus any original shipping charges (unless the return is due to our error).
Refund Methods:
- Credit/Debit Card (Visa, MasterCard, JCB) refunds
- PayPal refunds
Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchange Information
For exchanges, we will ship your new item once we receive and process your return. If the exchanged item has a different price, we will either refund the difference or charge the remaining balance to your original payment method.
Exchanges are subject to product availability. If your desired exchange item is out of stock, we will contact you to discuss alternatives or process a refund.
Important Notes
• Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
• International returns may be subject to customs fees and import duties, which are non-refundable.
• Sale items may have different return conditions, which will be specified at the time of purchase.
Contact Us
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our dedicated customer care team:
Email: [email protected]
Response Time: 1-2 business days
Thank you for choosing Garmentory Shop for your luxury fashion needs. We appreciate your business and are committed to ensuring your complete satisfaction with every purchase.