Shipping Policy

Our Commitment to Excellence

At Garmentory Shop, we understand that our discerning clientele expects nothing less than perfection in their luxury fashion selections. Our shipping and returns policies reflect our unwavering commitment to quality, convenience, and your complete satisfaction. We’ve designed these processes to be as seamless and transparent as possible, ensuring your shopping experience matches the exceptional quality of our products.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Returns & Exchanges Policy

We want you to be completely satisfied with your Garmentory Shop purchase. If for any reason you’re not happy with your item, we accept returns and exchanges within 15 days of your receipt of the order.

Eligibility Requirements

To be eligible for a return or exchange, items must meet the following criteria:

• Items must be in their original condition
• Unworn, unwashed, and unaltered
• All original tags must be attached
• Items must be in their original packaging

Non-Returnable Items

To maintain our quality standards and ensure hygiene, the following items cannot be returned or exchanged:

• Accessories that have been removed from their original packaging
• Denim items with removed tags or signs of wear
• Any item without its original tags or packaging
• Items that show signs of use, damage, or alteration

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

1 Submit Your Return/Exchange Request

Complete the Return/Exchange Request Form and email it to our customer care team at [email protected] within the 15-day return window.

2 Wait for Authorization

Our customer care team will review your request within 1-2 business days and provide you with a Return Authorization Number and detailed instructions for shipping your return.

3 Ship Your Return

Once authorized, carefully package your item(s) including:

• The item in its original condition with all tags attached
• Original packaging and any included materials
• The completed return form (provided by our team)
• Your Return Authorization Number clearly visible on the package

Ship your return to:

4 Processing

Once we receive and inspect your return (typically within 5-7 business days of receipt), we will process your refund or exchange according to your preference.

Refund Information

Refunds will be processed to your original payment method within 7-10 business days after we receive and approve your return.

Refund Amount

The refund will include the cost of the returned item(s), minus any original shipping charges (unless the return is due to our error).

Refund Methods

We process refunds through the following methods:

• Credit/Debit Card (Visa, MasterCard, JCB) refunds
• PayPal refunds

Exchange Information

For exchanges, we will ship your new item once we receive and process your return.

Price Differences

If the exchanged item has a different price, we will either refund the difference or charge the remaining balance to your original payment method.

Availability

Exchanges are subject to product availability. If your desired exchange item is out of stock, we will contact you to discuss alternatives or process a refund.

Important Notes

• Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
• International returns may be subject to customs fees and import duties, which are non-refundable.
• All returns must be initiated within 15 days of receiving your order.